Susanne Kaufmann

Holistic skincare powered by natural actives.

Susanne Kaufmann has been creating botanical-based skincare saviours since 2003. Having grown up in Bergenzerwald, Austria, Susanne was immersed in the alpine foliage which grew in abundance in the area, and her grandmother embraced the healing benefits of the plants and shared age-old techniques to maintain perfect skin health.

At the heart of the Susanne Kaufmann ethos is nature and sustainability. Taking only what is needed, and no more, is how every botanical extract is harvested for use in her skin care and body care formulations. Susanne believes that the health of environment and our surroundings is equally as important as the health of our skin, and we should tread lightly on nature and work in harmony to minimise disruption. This pioneering approach to skin care has made Susanne Kaufmann one of the most successful skin health specialists in modern history, paving a new way to better skin and a better planet.

most common questions:

What if my purchase isn't right for me? Can I return it?

We want you to make the most out of your purchase so, if it's not right for you please get in-touch. Some products are only returnable in saleable condition, therefore, if you have purchased any product and used it we can't offer a refund or an exchange. Only goods in saleable condition may be returned. The reason for this is the health and safety legislation involved in the use of cosmetics.

Where's my order?

We always aim to get your goods out to you as soon as possible. If you place your order before 4pm (BST) Mon-Fri, we'll ship it that very same day. Orders processed after this time will be shipped on the next available working day. You can track your order by logging into your account and selecting 'Track My Order.' This will provide the most up-to-date information on the progress of your order. Please allow up-to 5 working days for your order to arrive.

My payment has been declined, why?

This may be because:

- Your bank has declined the payment; or

- You entered the incorrect information when you placed your order.

Your first action should be to contact your bank to rule out any issues at their end.

When should I expect to receive my order?

Standard UK delivery is offered free of charge for all orders over £25.00. 5 working days should be allowed for your parcel to arrive, although it's usually much faster.

I don't understand how to use my products, can you help?

Of course, we're always on hand to help, day or night. For immediate advice call us on (+44) 01483 600 469, we'll happily talk you through it.

My order arrived damaged, what should I do?

Apologies, We make every effort to pack your goods securely. Please return it to us as soon as possible. We'll happily replace it.

We're always here to answer any questions

Feel free to call us on +44 (0)1483 906 802

or email support@thegroomingclinic.com